Hydro Massage Whirlpool & Air Baths
Our Promise: The craftsman that create each bath stand behind their work. Each tub is built to exacting standards and goes through a 30 point quality control checklist. All products are fully covered by our warranty and your satisfaction is guaranteed.
-Authorized Dealer-
Our whirlpools are not discontinued, refurbished or warehoused models. The bath tub is created especially for you by Hydro Massage. Fully warranted and backed with Hydro Massage service.
Eclipse 5 ~ Eclipse 5.5 ~ Eclipse 536 ~ Eclipse 6
Escape 531~ Escape 534 ~ Escape 536 ~ Escape 542 ~ Escape 5.536 ~ Escape 5.534 ~ Escape 636
Haven 5.536 ~ Heavenly 6 ~ Majestic 6
Mirage 5 ~ Mirage 5.5 ~ Mirage 6
Mystique Jr. ~ Mystique 5 ~ Mystique 5.5 ~ Mystique 6
Paradise 5 ~ Retreat ~ Reward 5.5
Serenity 5 ~ Serenity 5.5 ~ Serenity 6 ~ Serenity 7 ~ Serenity 8
Tahoe ~ Tranquil 430 ~ Tranquility ~ Venetian 6
Zen 530 ~ Zen 530SKTF ~ Zen 532 ~ Zen 532SKTF ~ Zen 534SKTF ~ Zen 536 ~ Zen 542 ~ Zen 5.532 ~ Zen 5.536 ~ Zen 636 ~ Zen 632 ~ Zen 642 ~ Zen 642SD
Hydro Massage Warranty
Hydro Massage Products, LLC (“HydroMassage”) provides a limited warranty on each
of its products.
This warranty extends only to the original purchaser or original end user of a
HydroMassage product, when such product is used only for personal, household use
(“Customer”). An original end user is the person who acquires a previously
unused HydroMassage product from a residential home builder, general contractor
or subcontractor and who is also the first to use the HydroMassage product for
personal, household use. Additional limitations apply for the commercial use of
any HydroMassage product.
When properly installed, HydroMassage warrants the fiberglass structure
of its products to be free from defects in workmanship and materials under
normal use and service as follows:
Ten (10) years for the HydroMassage Platinum series and Combo series products;
Five (5) years for the HydroMassage Gold series and Aromassagee series products;
Two (2) years for the HydroMassage Silver series and Bronze series products.
This warranty includes labor costs for repairing or replacing a defective
fiberglass structure at any time during the limited warranty period. This
warranty does not include or cover any costs for the removal or reinstallation
of the product. The acrylic surface of the fiberglass structure on all
HydroMassage products is warranted for a period of two years only.
When properly installed, HydroMassage warrants the whirlpool equipment,
motor, pump and controls of its products to be free from defects in
workmanship and materials under normal use and service as follows:
Ten (10) years for the HydroMassage Platinum series, Combo series products;
Five (5) years for the HydroMassage Gold series and Aromassagee series products;
Two (2) years for the HydroMassage Silver series, and Bronze series products.
This warranty covers the cost of the defective parts only. Labor costs for
repairing or replacing defective
whirlpool equipment, motor, pump and controls are covered for 2 years only.
When properly installed, HydroMassage Products warrants the therapeutic plumbing
parts of its products
to be free from defects in workmanship and materials under normal use and
service as follows:
Ten (10) years for the HydroMassage Platinum series, Combo series;
Five (5) years for the HydroMassage Gold series and Aromassage series products;
Two (2) years for the HydroMassage Silver series and Bronze series products.
This warranty covers the cost of the defective parts only. Labor costs for
repairing or replacing defective therapeutic plumbing parts are covered for 2
years only.
Any products covered by the limited warranty set forth herein will be repaired
to working order or
replaced (with a product of equal or greater value) at the option of
HydroMassage.
LIMITED WARRANTY PERIOD AND WARRANTY REQUIREMENTS
The limited warranty period begins on the date of purchase from an authorized
HydroMassage dealer or twelve (12) mouths from date of manufacture, whichever
occurs earlier.
This warranty extends to the original purchaser or original end user only and is
not transferable to a
subsequent owner or user.
Customer’s dated sales or delivery receipt, showing the date of purchase of the
product, is Customer’s proof of the purchase date. Customer may be required to
provide proof of purchase as a condition of receiving warranty service.
Warranty Service. In order to obtain service provided under this warranty during
regular business hours, contact the dealer or distributor who sold the unit, or
Hydro Massage Products directly at 1-888-409-8860.
ALL WARRANTY WORK MUST BE APPROVED BY HYDROMASSAGE BEFORE THE WORK IS PERFORMED
OR THE CUSTOMER MAY BE RESPONSIBLE FOR PAYING FOR THE COST OF THE WORK.
IF CUSTOMER AUTHORIZES ANY REPAIR WORK TO BE PERFORMED ON THE HYDROMASSAGE
PRODUCT PRIOR TO OBTAINING AUTHORIZATION FOR SUCH WORK FROM HYDROMASSAGE,
THEN CUSTOMER SHALL BE RESPONSIBLE FOR PAYING FOR THE COST OF SUCH WORK.
HydroMassage reserves the right to use reconditioned parts that are equivalent
or superior to original factory specifications. Replacement parts are warranted
to be free from defects in materials and workmanship for thirty (30) days or for
the remainder of the limited warranty period of the product in which they are
installed, whichever is longer. Parts or products replaced under this limited
warranty shall become the property of HydroMassage.
HydroMassage may service customer-replaceable parts by shipment of new or
remanufactured replacement parts to the customer on an exchange basis.
The terms and conditions of this limited warranty constitute the complete and
exclusive warranty agreement between HydroMassage and Customer for the
HydroMassage product and supersede any prior agreements or representations made
in any HydroMassage sales document or advice that may be provided by any
authorized HydroMassage dealer in connection with Customer’s purchase of the
product. No change to the conditions of this limited warranty is valid unless it
is made in writing and signed by an authorized representative of HydroMassage.
DISCLAIMER AND LIMITATION OF REMEDY:
EXCEPT AS OTHERWISE PROVIDED ABOVE, HYDROMASSAGE MAKES NO OTHER WARRANTIES,
EXPRESS FOR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE OR COMPLIANCE WITH ANY CODE. HYDROMASSAGE EXPRESSLY DISCLAIMS
ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY. CUSTOMER MUST READ AND
FOLLOW ALL SET-UP AND USAGE INSTRUCTIONS IN THE APPLICABLE INSTALLATION,
OPERATING AND/OR USER MANUAL (S). IF CUSTOMER FAILS TO DO SO, THE PRODUCT MAY
NOT FUNCTION PROPERLY.
The limited warranties herein shall not apply to damage caused by failure to
adhere to any of the operating, installation or maintenance instructions stated
in our manuals. The limited warranties herein shall not apply to any product
following incorrect operating procedures, breakage or damages caused by the
fault, carelessness, abuse, misuse, misapplication, improper maintenance,
alteration or modification of the product, as well as any chemical or natural
corrosion, fire, act of God or any other casualty.
THE CUSTOMER IS ENTIRELY RESPONSIBLE FOR THE PROPER INSTALLATION OF THE PRODUCT.
HydroMassage does not install or supervise the installation of its products and
therefore cannot be held responsible for any default, breakage, property damage
or other damage, loss or expense caused thereby or resulting there from,
directly or indirectly.
THIS LIMITED WARRANTY DOES NOT COVER PROPERTY DAMAGE DUE TO WATER. The
responsibility for water damage is solely that of the installer or Customer as
we recommend a pre-install water test in the installation instructions, Owner's
manual and troubleshooting guide.
The Customer user must provide an access panel to the components of the products
as described in the installation guide in order for HydroMassage to provide for
the warranty work specified herein. If such an access panel is not available, or
additional travel is required to get to the job site, then any additional
expense that is necessary to obtain access to the components will be the
responsibility of the Customer.
This limited warranty does not apply to products or equipment that are not
installed or operated in accordance with the instructions supplied by
HydroMassage. This limited warranty does not apply to products or equipment that
are not installed in accordance with all applicable rules, regulations and
legislation pertaining to such installation.
HydroMassage shall not be held liable for personal injuries or death to any
person or for any direct, special, incidental or consequential damage, loss of
time, loss of profits, inconvenience, incidental expenses, labor or material
charges, or any other costs resulting from the use of the product or equipment
or pertaining to the application of the present warranty, or resulting from the
removal or replacement of any product or element or part covered by this
warranty.
This Limited Warranty does not cover damages or defects caused by or which are a
result of shipping damage.
HydroMassage reserves the right to discontinue and/or change models, colors and
specifications in
design together with replacement parts without notice and without incurring any
obligations.
All waste and overflows, jet trim, pillows and pump seals are warranted to be
free from defects at time of delivery.
This limited warranty does not include the cost of shipping the HydroMassage
product or any of its components for warranty work. The cost of any such
shipping charges shall be the responsibility of the Customer.
IF THE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, CUSTOMER’S SOLE AND EXCLUSIVE
REMEDY SHALL BE REPAIR OR REPLACEMENT. IN NO EVENT WILL HYDROMASSAGE, ITS
AFFILIATES OR SUPPLIERS BE LIABLE TO THE CUSTOMER OR ANY THIRD PARTY FOR ANY
DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT. THIS LIMITATION APPLIES
TO DAMAGES OF ANY KIND WHATSOEVER, INCLUDING ANY DIRECT OR INDIRECT DAMAGES,
PROPERTY DAMAGES, LOST PROFITS, LOST SAVINGS OR SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR EXEMPLARY DAMAGES, WHETHER FOR BREACH OF CONTRACT, WARRANTY,
TORT OR OTHERWISE, OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH
PRODUCT, EVEN IF HYDROMASSAGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES OR OF ANY CLAIM BY ANY OTHER PARTY.
This limited warranty gives the Customer specific legal rights and the Customer
may have other rights, which vary from one state and/or province to another.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?
Service made necessary by modification of the product or by accident, misuse,
abuse, neglect, improper installation, or improper maintenance. Replacement of
missing parts, the provision of retrofits, or preventive maintenance.
Installation or removal of accessory retrofits or peripheral equipment of which
the HydroMassage product may be a part. Service made necessary by any external
cause, including fire, theft, acts of God, alteration, power failures, surges or
shortages, lightning, or repairs by persons other than those authorized by
HydroMassage. Damage caused by the use of the HydroMassage product outside the
usage parameters set forth in the HydroMassage owner or users manual.
Repair or replacement of plastics, or appearance parts such as interior or
exterior finishes or trim.
COMMERCIAL LIMITATIONS. The limited warranty period for products installed for
commercial applications or used in commercial applications or used in commercial
ventures is the same as set forth above, except that the limited warranty period
is reduced and limited to one (1) year from the initial date of purchase from an
authorized dealer by the Customer for all parts and labor. HydroMassage is not
responsible to the Customer for the loss of use or loss of profits under any
circumstances. If the product is used as a display model, the warranty period
begins when the product is placed on display.
